SAFETY, INTEGRITY, QUALITY.
NY 1-800-872-7762
NJ 1-800-789-7625
NJ MATERIAL ORDERS 1-855-659-1100
Email Tilcon

THANKSGIVING WEEKEND HOURS ARE POSTED IN OUR NEWS SECTION. HAPPY THANKSGIVING.

Guidelines

Placing Orders

In order to better service you, we encourage you to call our central Order Department

New York 1-800-872-7762 1-800-TRAPROC
New Jersey 1-800-789-7625 1-800-789ROCK

as soon as you know your job requirements. All calls are recorded for verification and customer service purposes.

Stone and Asphalt Orders

Orders should be placed by 12 noon the prior day to assure product availability and service. Asphalt orders in excess of 1,000 tons should be placed 48 hours in advance.

When placing an order please have the following information available:

  1. Delivery date
  2. Customer code
  3. Project number and P.O. number
  4. Indicate F.O.B. plant or delivery required
  5. Indicate if needed: Union Drivers, Rain or shine, Will Call
  6. Delivery address and cross street
  7. Phone # and point of contact
  8. Material required
  9. Tons required
  10. Delivery time, truck type

Add On Orders

Customers will agree to a maximum quantity at time of order, any substantial amount over the maximum quantity may not be deliverable.  

Cancellation

Order cancellations must be made a minimum of two hours prior to delivery time.  

Will Call Orders

Will call orders must be confirmed by 3pm the prior day to assure service, any order unconfirmed two hours prior to delivery will be deactivated and trucks will not be scheduled. The order will then be taken as a new order if called in and scheduled for the following day’s delivery. No will call orders will be accepted for Saturday or Night delivery.

Partial Load Charges

All delivery charges will be based on max truck capacity; delivery of partial loads will be based on truck availability for the day requested.

Off Hour Deliveries

Tilcon encourages off-hour deliveries. Off hour deliveries are available from many of our locations in New York and New Jersey.  Contact our central Order Department for information on plant availability at night or weekends.

Excessive Unloading Time

Unloading charges will be charged at the market rate after fifteen minutes on job.

Payment Methods

We accept cash, check and all major credit cards including Visa, Mastercard, American Express and Discover Card.

Homeowner Deliveries

In New Jersey - we no longer make deliveries to private residences/individual homeowners. In New York - if you are a homeowner, we may be able to arrange material delivery to your address via one of our trucking partners. Please call our Order Department for more information.